Working together to establish the wants and needs of health club operators, Excelsior will achieve standardisation across all learning and development processes. Ensuring that staff in every facility are trained with the same high quality content, delivered in a variety of formats to suit different needs, will ultimately result in the same equitable service to all learners.
From risk assessments and equipment maintenance to meeting health and safety protocols, Excelsior delivers training to ensure all legal obligations are met to the highest standards, both digitally and face to face. This enables facilities to protect staff members and customers at all times.
Our in depth knowledge and expertise allows us to help operators maximise their investment in fitness equipment. We do this by ensuring the product to application piece is understood and can be passed on to customers. This leads to a greater member experience.
Investing in staff training and development is key to gaining a competitive advantage. As well as boosting loyalty, it provides employees with the confidence and competence to deliver an outstanding service to customers so that the members’ experience keeps them coming back.
Amongst members, operators can drive positive behaviours, which in-turn affects both adherence and retention – resulting in a healthy bottom line.