Inclusivity / Community
Diversity requires many health club operators to cater for different populations, cultures and customer demands, and equipment manufacturers are called upon to help deliver the right training styles, techniques and product to application into leisure facilities to ensure that staff have the confidence and competence to best serve the needs of their customers.
Excelsior provides fitness equipment manufacturers with market knowledge and experience enabling product development teams to consider customer experience and usage when launching a new range.
Bespoke programming is offered to support new and existing products by bringing into play feedback and key learnings from years of delivering training for different fitness brands around the world.
This knowledge, when taken and applied to sales teams, can support the internal education process and boost the growth and overall success of a business.
When included as part of the overall sales negotiation, Excelsior’s expertise, experience and network of educators form a powerful support package that not only adds value to the fitness equipment proposition but can also lead to longer lasting relationships and help manufacturers to create lasting partnerships with their customers.