We are delighted to announce that Excelsior has developed a series of education modules to support the industry move towards reopening.
Return-to-work is a four-part learning programme, available online at no cost, and is aimed at helping the fitness industry to lead, communicate and engage more effectively at this time.
Chris says “In response to our customer feedback on their needs, we have created a bespoke learning pathway to support the industry, with knowledge designed to support the re-opening process. In particular these topics will focus key considerations around empathy, engagement, conflict management and programming.”
Fitness consumers have new needs and the industry must now adapt and respond accordingly. By completing these four short modules, staff will be able to strengthen relationships by demonstrating empathy, and creating personalised member experiences.
The first two sections have been designed to support all front-line staff, and the next two specifically provide support to gym teams.
- Re-Instilling Empathy – 8 Lessons, 8 Reviews – 160 minutes
- Re-Solving Fear & Conflict – 8 Lessons, 8 Reviews – 160 minutes
- Re-Engaging – 7 Lessons -7 Reviews – 140 minutes
- Re-Programming – 8 Lessons – 8 Reviews – 160 minutes
Recognised by Active IQ, Return to work modules are available to fitness professionals, on-line and FREE OF CHARGE over the next 10 weeks as the industry begins to open up again.
Keith adds “This is about making both customers and staff feel comfortable when returning to work, assisting them with engaging appropriately, at the right time. We would recommend that operators follow up on their staff’s digital learnings, with in- house development sessions. This will help embed the knowledge, while providing a great opportunity to deliver engaging, confidence building face to face training”
To sign up for the FREE 4-part Return to work learning series visit